These sections will be updated frequently. Please contact HTAV at admin@htav.asn.au if you have any questions about the website.

FREQUENTLY ASKED QUESTIONS

Q. Do I need to log-in? Is this just for Members?

A. Generally, anyone who wants to ‘use’ the HTAV website should log-in, not just members. This is the only way the website will recognise you and allow you to do certain things, such as:

• Pay by purchase order
• Update you details
• Have a record kept of your attendance at events

In addition, members who log-in will be given

• Access to the Members Only area
• A discount on registration to seminars and conferences

Q. Can I pay for things online by Purchase Order?

A. Yes. However to do so, you must log-in. If you do not have a username and password, complete the steps below. We will approve you to pay by purchase order, and send you a confirmation by email.



Q. How can I get a username and password?

A. Click on ‘Register for an HTAV account’ (below the log-in box, which is under the main navigation panel on the left). Complete your details including the username and password you would like. We will send a confirmation email once we have approved you to pay by purchase order. STUDENTS CANNOT APPLY FOR AN HTAV ACCOUNT.



Q. I hold our school’s membership. Can I give my username and password to other staff members?

A. No! If someone else uses your log-in details when registering for an event, or buying a book etc, the website will replace your details with theirs. The website associates your username and password with YOU only.
To give other staff access, you must add them to your schools membership.


Q. How can I add staff members to our school’s membership?

A. If you hold your school’s membership: Log-in to the HTAV website using your username and password. Once you have done this a ‘My Memberships’ link will appear. Click on this and proceed to manage your membership details, including which staff have access. The details required to add a staff member are first name, last name and email address.
If you do not hold your school’s membership: You will need to contact the HTAV and we will add you to your school’s membership. You can phone 03 9417 3422 or email membership@htav.asn.au



Q. Can we change the contact person for our school’s membership?

A. Yes. However, the only way to do this is to contact the HTAV. Phone 03 9417 3422 or email membership@htav.asn.au



Q. Can I register others for an event?

A. Yes – however at this stage only for those listed under ‘Upcoming Events’ (not major conferences).
To do this, log-in with your username and password. Click on the Event you are interested in and school to the bottom of the page. There you will see three options:

• I would like to register myself for this event
• I would like to register myself and others for this event
• I would like to register other people for this event

Select the option you would like. Remember to spell all names correctly and spell out the school name entirely. If the incorrect price comes up please see the ‘Troubleshooting’ section.

TROUBLESHOOTING

General website use

PROBLEM: When trying to view public pages I get an ‘Access Denied’ message
SOLUTION: Please phone the HTAV. One of your account settings is wrong.


Events/Conferences

PROBLEM: When I try to register for an event the wrong price keeps coming up.
SOLUTION: Have you logged in? Remember that the website will not know who you are unless you do.
In addition, if you are a school member and want to receive the school member discount, you must ensure that you have been ‘added’ to your school’s membership. You can either ask the person who hold’s your school’s membership (they need to log-in and click on ‘My Memberships’ – they can then add your details) or you can contact the HTAV.
If you are registering someone else who you know has been added to the school’s membership, ensure you spell their name and the school name correctly. Do not abbreviate school names, spell them out entirely (eg. Ringwood Secondary College, not Ringwood S. C.).
Contact the HTAV on 03 9417 3422 if the problem continues.